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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. When installing one-X Portal for IP Office, what is the maximum number of systems that will be supported within a Small Community Network (SCN) on a single server?

A) 48
B) 32
C) 8
D) 16

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
B) Start the IP Office Manager application.
C) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
D) The 5420 DS is no longer supported.
E) The 5420 DS is corrupted and must be replaced.

3. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) All agents in a CCR group need to have the same set type.
B) The agents monitored by CCR can only be in one group.
C) CCR must pull data from the highest numbered group of which the agent is a member.
D) Collective groups are not supported for CCR.
E) Queuing groups are not supported for CCR.

4. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Physical Wallboard Service
B) IPOCCR Data Analyzer Service
C) IPOCCR Real Time Calculation Service
D) IPOCCR Database component
E) IPOCCR Management Service

5. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?

A) The phone requires a newer control unit.
B) The firmware requires an upgrade.
C) The phone must be changed from SIP to H.323.
D) The phone's MAC address must registered in IP Office.

Solutions: