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BBPSD Customer Service Sample Questions:

1. A common barrier to communication is the:

A) People coming into the wrong shop.
B) The way some people behave.
C) Attitudes and assumptions that we make about people.
D) Attitude of some customers.

2. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) Buying power.
B) The local market.
C) Selling power.
D) Market segmentation.

3. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) CSP.
C) BPS.
D) USP.

4. Frequent interruptions:

A) Help to get a lot of things done at once.
B) Can help you to make the most of your time.
C) Help when working with colleagues.
D) Are a common time wasting activity.

5. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Authoritative type.
B) Aware type.
C) Assertive type.
D) Analytical type.

Solutions: