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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. Which process or function has the responsibility of distributing information to users?

A) Service Desk
B) Incident Management
C) Customer Relationship Management
D) Change Management

2. What does the term "Integrity" mean in the context of Information Security Management?

A) Protecting the information against unauthorized use
B) The accuracy, completeness and correctness of the information
C) Monitoring the access to information
D) Screening the support staff on their loyalty to the IT organization

3. The success and failure of Releases shall be measured. What is included in these measurements?

A) The frequency and types of Releases
B) The Incidents related to a Release in the period following a Release
C) The Request for Change (RFC)
D) The Release dates

4. What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?

A) Incident management
B) Release management
C) Information security management
D) Capacity management

5. Quality Management Systems can assist organizations in enhancing what?

A) Supplier satisfaction
B) Customer satisfaction
C) ISO/EC 20000
D) Relationship with third parties

Solutions: