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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Processes | - ITIL processes
|
| Topic 2: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 3: Generic Concepts and Definitions | - Core terminology
|
| Topic 4: Technology and Architecture | - Supporting capabilities
|
| Topic 5: Key Principles and Models | - Management concepts
|
| Topic 6: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 7: Selected Roles | - Roles and responsibilities
|
| Topic 8: Selected Functions | - Operational functions
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Question 1
Which one of the following is NOT a valid purpose or objective of problem management?
A. To eliminate recurring incidents
B. To manage problems throughout their lifecycle
C. To restore service to a user
D. To prevent problems and resultant incidents
Question 2
Which process is responsible for ensuring that appropriate testing takes place?
A. Knowledge management
B. Service level management
C. Service asset and configuration management
D. Release and deployment management
Question 3
What is the primary focus of business capacity management?
A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Review of all capacity supplier agreements and underpinning contracts with supplier management
D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Question 4
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. Urgent change authority
B. Technical management
C. Urgent change board
D. Emergency change advisory board
Question 5
Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function
A. 1 only
B. 2 only
C. Neither of the above
D. Both of the above
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A |
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