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Microsoft AB-620 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Governance, Security, and Compliance | - Data protection and responsible AI practices - Managing access control and authentication - Environment management in Power Platform |
| Plan and Design Copilot Studio AI Agents | - Requirements analysis for AI agent solutions - Designing conversation flows and agent behavior - Selecting Copilot Studio capabilities and architecture approach |
| Integrate External Systems and Data Sources | - Using Power Automate for workflow orchestration - Integrating Dataverse and Power Platform components - Connecting Azure services and APIs |
| Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Publishing and deploying copilots - Monitoring performance and analytics |
| Build and Configure AI Agents in Copilot Studio | - Using generative AI and prompt engineering in Copilot Studio - Configuring actions, plugins, and connectors - Creating and configuring copilots and topics |
Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:
1. An agent must escalate to a live human agent when it cannot resolve a customer issue, and hand off full conversation context. Which node should you add to the topic?
A) Escalate to a live agent (handoff) node
B) Adaptive card node
C) End of conversation node
D) Redirect to another topic node
2. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Remove the generative answers node and rely only on the custom prompt to produce formatted responses.
Does the solution meet the goal?
A) Yes
B) No
3. Drag and Drop Question
An agent in Copilot Studio must retrieve real-time data from an external system that exposes a REST API. The API returns structured JSON responses and requires authentication.
To meet the business needs, the solution must meet the following requirements:
- The agent calls a REST API during a conversation.
- The REST API call runs with proper authentication.
- The REST API response is available to the topic at runtime.
You need to configure the REST API to meet the requirements.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at au. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
4. Hotspot Question
A team deploys Copilot Studio solutions by using Power Platform Pipelines.
You must configure a deployment strategy that meets the following requirements:
- Ensure that the solutions deploy in dev, test, and production
environments in order.
- Identify missing connection references or environment variables
before the deployment process begins.
- Manage all pipeline stages and security from a single, unified
location for all linked environments.
You need to configure the pipeline to meet the requirements.
What should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
5. Drag and Drop Question
A company is integrating an agent in Copilot Studio into a custom application by using the Microsoft 365 Agents SDK.
- The company has the following requirements for the application:
- The deployment workflow must follow a dependency driven sequence.
- The agent must be published before configuration values are
retrieved.
- End-to-end validation must occur before production deployment.
You need to plan the deployment workflow to integrate the agent.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: Only visible for members | Question # 4 Answer: Only visible for members | Question # 5 Answer: Only visible for members |

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