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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A. It can change views of articles.
B. It can publish and un-publish articles.
C. It cannot change product/category of articles.
D. It cannot delete articlesfrom the Content Type.
E. It can request translations of articles.
F. It cannot change the owner of articles.

Question 2

Which action can be performed on published reports?

A. modify report permissions
B. enable drill-down links for report levels
C. add page breaks
D. activate run-time selectable filters

Question 3

Which two statements are true about Knowledge Advanced views? (Choose two.)

A. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
D. View cannot be renamed or deleted but only modified.
E. Views do not depend on the number and purpose of the interface that your organization uses.

Question 4

Which statement is true about dashboards?

A. A new dashboardmust have more than one report.
B. A new dashboard can be created only by dragging existing reports to the dashboard design center.
C. The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
D. A new dashboard can be created by copying an existing dashboard.
E. A new dashboard can be scheduled with alerts

Question 5

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. The answer is not assigned to any product/category that is visible to a customer.
B. There is no search term added in the answer keyword list.
C. There is no display position defined for the answer article.
D. The answer article is not assigned to any staff member/staff agent.
E. There is no answer content added to the answer article.
F. The answer status is not set to public or custom status of status type "public".

Solutions: