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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It can be triggered by an event that occurs on community objects.
B. It is always triggered from business rules.
C. It is triggered by an event that occurs on standard objects only.
D. It is also known as the Object Event Handler.
E. It can be triggered by an event that occurs even on a custom object.
F. It is a PHP script that executes only synchronously.
G. It is triggered by an event that occurs on the standard objects that are used by queues.

Question 2

A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

A. Make sure guided assistance is enabled in another interface.
B. Increase the maximum number of response nodes in the configuration.
C. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
D. Make sure the guide definition file does not include anyhash value while importing it.

Question 3

Which four statements are true about incident rules?

A. Incident rules should have a minimum of two rule states.
B. All incident rules should have an action to transit from the initial state to another state.
C. Incident rules should have one rule state.
D. A catch-all escalation action has no impact on incident rules.
E. A catch-all rulehas no impact on incident rules.
F. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
G. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

Question 4

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
B. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
D. https://yoursite.domain/services/rest/connect /latest/accounts/3
E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

Question 5

Which four statements are true about reports?

A. After a report is published, the report data remains unchanged even as the knowledge baseis updated.
B. Reports must be exportedmanually in all interfaces.
C. The owner of a report remains the same even if the report is imported by some other user.
D. Published reports can be modified.
E. Reports are not common across the interface.
F. Reports are shared between interfaces.
G. All the permissions from an imported report remain unchanged after an export.

Solutions: