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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. A health plan application includes a process for surgical procedure requests. Currently, there is an evaluation subprocess in which a physician reviews the diagnosis and enters the recommended procedure and its urgency.
The request then advances to a medical director who analyzes the feedback and approves the appropriate procedure. The health care organization has created a new requirement, which states that three physicians can perform the evaluation independently. Only two evaluations are necessary to advance the case to the medical director.
In order to allow the three physicians to review the orders in parallel, how would you configure the process?

A) Add a cascading approvals shape that is called by the evaluation subprocess.
B) Add a Split Join shape, add a list of physicians, and call the evaluation process.
C) Add a Split Join shape, add a list of physicians, and call the surgical procedure request process.
D) Add a Split For Each shape, add a list of physicians, and call the evaluation process.

2. Which of the following requirements can be implemented using Next Best Action?

A) Identify why response rates for a campaign in a region are lower than the company average.
B) Reduce average handle time of each customer interaction to less than two minutes per incident.
C) Provide the customer service representative with a list of potential reasons the customer has called.
D) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

3. Your application contains the following versions of a service level named AuthorizeCIaim.

The application is being updated. As part of the update, the service level is no longer circumstanced for AccountOpen cases.
Which two options can you use to reset the circumstancing for the AccountOpen case type? (Choose Two)

A) Copy the base rule to the AccountOpen class and select the base rule optiorl.
B) Block the circumstanced rules in the AccountOpen class.
C) Withdraw the circumstanced rules in the AccountOpen class.
D) Update the base rule to the new ruleset version and select the base rule option.

4. You are configuring a drop-down list with a page list property. When the user selects an item in the list, you want to retrieve data associated with the selected item and add the data to the case.
How do you configure the data access for the page list property?

A) Select the Allow use as reference property in activities option so the selected information can be retrieved using an activity.
B) Select the Manual option so the user can add selected data to the page-type property through the UI.
C) Select the Refer to a data page option so the selected information can be retrieved using a data page lookup.
D) Select the Copy data from a data page option so the selected information can be retrieved using a data page lookup.

5. Depending upon the purchase request amount, approvals cascade from the user to a loan officer, then to a directory and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.
Which two approaches can you use to configure the cascading approval? (Choose Two)

A) Approval based on Reporting Structure and when conditions, using each operator's Reporting To manager to determine the approver(s)
B) Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)
C) Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)
D) Approval based on Reporting Structure, using the Workbasket manager to determine the approver(s)

Solutions: