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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the home page.
B) Click on the navigation icon within the service call
C) Click on the navigation icon within the equipment
D) Click on the navigation icon within the activity
2. What does a report template contain? Choose Three correct answer.
A) Integration files
B) Style files
C) Output templates
D) Translation files
E) Images
3. How do I resolve ERP synchronization errors? Choose Three correct answers.
A) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
B) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
C) Go to the Administration app and resolve the issues there.
D) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
E) First identify the problem and whether you need to correct something in the ERP.
4. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A) iOS
B) Blackberry
C) Windows desktop
D) Android
E) Windows phone
5. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) GPS tracking Feature
B) Activity Feedback Feature
C) Check in Feature
D) Checkout Feature
E) Workflow Steps Feature
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D,E | Question # 3 Answer: A,B,E | Question # 4 Answer: A,D,E | Question # 5 Answer: C |
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