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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Topic 2: Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Topic 3: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies |
| Topic 4: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
| Topic 5: Policies and Settings | 22% | - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management - Security and compliance configurations |
| Topic 6: Governance Structure | 8% | - Manage workflows and processes - Establish governance policies - Define admin and owner roles |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?
A) Customized emojis and delivery method
B) Sender(s) of the communication and delivery method
C) Sender(s) of the communication only
D) Delivery method only
2. You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
A) Training channel
B) Presentation slide deck
C) Pre-course checklist
D) Self-serve materials
3. Which discovery question will best help you understand your client's security concerns and guidelines?
A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) What user support model does your organization use today to answer IT and Slack-related questions?
C) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
D) Which internal teams collaborate most frequently in your current organization?
4. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
A) Org-wide channels cannot be adopted across the company.
B) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
C) The marketing team will require its own Slack support process.
D) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
5. Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?
A) Guests
B) Total membership
C) Members who posted
D) Full members
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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