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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System (CMS) | - CMS administration and maintenance - CMS architecture and connectivity - ACD reporting and historical data |
| Topic 2: Avaya Aura Communication Manager Fundamentals | - Administration and configuration basics - System architecture and components - Call processing and routing |
| Topic 3: Integration and Troubleshooting | - Network and system diagnostics - CM and CMS connectivity setup - Logging and system verification |
| Topic 4: Contact Center Configuration | - Routing policies and call handling - Agent and skill administration - Call distribution strategies (e.g., BSR) |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the switch release in the CMS needs to be changed to CM6.
2. Which program is a custom application on the CMS?
A) Avaya Visual Vectors Client
B) Avaya Supervisor
C) Alarm Origination Manager
D) High Availability Admin Sync
3. Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is misconfigured on the system-parameters features form.
D) CMS version is not configured an the system-parameters features farm,
4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A) /cms/install/net use and /cms/install/netboo.eri0
B) /dev/eri0 and /dev/hostname.eri0
C) /etc/hostname. Eri0 and /etc/netmasks
D) /net/eri0 and/net/netmasks
5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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