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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Common Platform (ACP)
B) Avaya Application Server (AAS)
C) Avaya Solutions Platform (ASP)
D) Avaya Server Platform (ASP)

2. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Context Store Snap-In
B) Enhanced Call Control Snap-in
C) Presence Snap-in D)
D) Engagement Designer Snap-In

3. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Private
B) Hybrid
C) Public
D) CPaaS

4. A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A) Avaya Oceana®
B) Avaya Aura® Media Server
C) Avaya Session Border Controller
D) Avaya Aura® Session Manager

5. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Experience Portal
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Outreach Manager
D) Avaya Control Manager

Solutions: