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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

A) number of concurrent agents displayed on real-time reports
B) total ECC in bytes
C) number of historical reports the user is running concurrently
D) number of rows returned for historical reports in CUIC
E) number of real-time reports the user is running concurrently

2. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
B) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
C) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
D) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
E) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

3. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
B) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
C) standalone MOH server using a Cisco MCS 7835 or equivalent
D) standalone MOH server using a Cisco MCS 7815 or equivalent

4. In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

A) hookflash transfer to the Cisco Unified IP IVR
B) consult transfer to another agent
C) consult transfer to a skill group or queue
D) blind transfer to another agent

5. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) automatic call distribution
B) interactive voice response system
C) integrated call distribution
D) call switching to agent and Cisco Unified IP IVR

Solutions: