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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. How is a 'continual improvement register' used?

A) To authorize changes to implement improvement initiatives
B) To provide a structured approach to implementing improvements
C) To record requests for provision of a resource or service
D) To organize past, present, and future improvement ideas

2. Which activity is part of the 'continual improvement' practice?

A) Identifying the cause of incidents and recommending related improvements
B) Authorizing changes to implement improvements
C) Logging and managing incidents that result in improvement opportunities
D) Making business cases for improvement action

3. Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.

A) configuration items
B) events
C) workarounds
D) changes

4. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem control
B) Problem identification
C) Problem analysis
D) Error control

5. Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A) Design controls and metrics first, then remove those not adding value
B) Design controls and metrics and add them individually until all are implemented
C) Only add controls and metrics when they are needed
D) Only add controls and metrics that are required for compliance

Solutions: