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EXIN ITIL Foundation (V4) Sample Questions:

1. Which describes a 'change authority'?

A) A way to manage the people aspects of change
B) A model used to determine who will assess a change
C) A tool used to help changes
D) A person who approves a change

2. What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

A) The problem remains in the known error status
B) Problem management restores the service as soon as possible
C) A change request is submitted to change control
D) The problem record is deleted

3. Which is a service request?

A) Requesting an enhancement to an application
B) Requesting investigation of a degraded service
C) Requesting a workaround for an issue
D) Requesting information about how to create a document

4. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Service desk
B) Incident management
C) Change enablement
D) Service request management

5. Which is a description of service provision?

A) A way to help create value by facilitating outcomes that service consumers need
B) A formal description of one or more services, designed to address the needs of a service consumer
C) Cooperation between two organizations to ensure that a service delivers value
D) Activities that an organization performs to deliver services

Solutions: