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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Positioning | - Qualifying customer needs - Demonstrating value to clients - Positioning HP Lifecycle Services - Building and presenting the business case |
| Topic 2: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 3: HP Lifecycle Services Overview | - HP Fix Services - HP Renew Services - HP Set Up Services - HP Protect Services - HP Collaborate Services - HP Optimize Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Protection against accidents such as liquid spills, electrical surges, and falls
- C. Protection from manufacturer defects
- D. Operating system and firmware updates
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
- A. A current trend has shown that employees will stay with an environmentally responsible company long-term
- B. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
- C. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
- D. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
Correct Answer: A,C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
- A. HP Wolf Protect and Trace
- B. HP Next-Business Day Service
- C. HP Active Care
- D. HP Device Recovery Service
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
- A. Defective Media Retention
- B. Hardware Support Onsite
- C. Proactive Insights
- D. Custom System Setting Services
Correct Answer: D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
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