Ask anyone who has sat the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials: the wording is built to catch candidates who only skimmed the objectives. The 1z1-981 practice questions from PracticeVCE are compiled by specialists who have followed this exam for over ten years, so you train on what actually appears. Fully updated for 2026.
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Queue and Assignment Configuration
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials — Questions and Answers
The official Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials blueprint is split into 1 domains, starting with Cross-Channel Contact Center Cloud Implementation. The percentages tell you where the exam concentrates its questions, so budget your study time accordingly — the complete outline above lists every domain and subtopic.
The Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials is Oracle's official exam for the Oracle Service Cloud certification. It is the credential hiring managers scan for, and passing it proves your skills meet the vendor's own standard. It also links to related certifications like Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist, so this exam can serve as a building block in a longer certification plan.
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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- C. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- D. https://yoursite.domain/services/rest/connect /latest/accounts/3
- E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
Correct Answer: B,C 🗳️
Which two are non-CRUD operations?
- A. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
- B. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- C. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- D. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- E. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- F. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
Correct Answer: C,E 🗳️
For which three reasons should you recommend using workflows?
- A. They reduce human error.
- B. They help customers find relevant knowledge answers.
- C. They guide agents through complex customer interactions and data updates.
- D. They promote efficiency.
- E. They can sort incidents raised by a contact.
Correct Answer: A,C,D 🗳️
Which two components can be edited in a standard report?
- A. Column headings
- B. Graphs
- C. Schedules
- D. Permissions
- E. Non-selectable filters
- F. Report headings
Correct Answer: C,D 🗳️
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. business rules
- B. proactive chat widget
- C. syndicate chat widget
- D. configuration settings
Correct Answer: C 🗳️
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