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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Maximize customer churn for low-value customers
B) Offer the new retention plan for all customers in a certain region
C) Meet the quarterly targets regardless of customer needs
D) Customer relevancy and business profitability

2. HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

3. Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A) a seed list from the Test Message tab
B) a list of customer email addresses from the Test Message tab
C) schedule an outbound run with a limited number of customers
D) preview section from the email content editor

4. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.

5. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) one Group By component
B) one Set Property component
C) four Set Property components
D) four Group By components

Solutions: