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SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. On which of the following dimensions can you define a sales target plan? There are 2 correct answers to this question.

A) Sales Unit
B) Account Hierarchy
C) Service Category
D) Product Category

2. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer? There are 2 correct answers to this question.

A) Define the organizational structure
B) Set up scoping and fine tuning
C) Define the business roles
D) Define the territory structure

3. Which channel types are supported in SAP Cloud for Customer? There are 3 correct answers to this question.

A) Business to business
B) Business to consumer
C) Employee support
D) Consumer to business
E) Consumer to consumer

4. Which of the following tasks can you perform using the fine-tuning activity for service processing? There are
2 correct answers to this question.

A) Assign tickets to the last processor
B) Create or delete custom channels
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responds

5. In a contract workflow, what action rule types are valid? There are 3 correct answers to this question.

A) Create follow-up contract
B) Renew contracts
C) Create follow-up opportunity
D) Submit for approval
E) Activate

Solutions: