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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to perform fine-tuning activities
B) You want to standardize system access
C) You want to restrict drop down list values for a specific group of users
D) You want to set up a maintenance plan
E) You want to make custom reports available on the home page

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Processing type
B) Coverage indicator
C) Scheduling relevant
D) Invoicing method

3. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Scorecards
B) Dashboards
C) KP|S
D) Key figures
E) Data sources

4. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Mindtouch
B) Google maps
C) Whatsapp
D) Hotmail

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In integration under the business configuration work center
C) In general settings under the administration work center
D) In Service and social general settings under the administrator work center

Solutions: