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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Metering, Billing, and Usage Management | - Billing processes
|
| Customer Engagement and Experience | - Customer service operations
|
| Integration and Data Management | - Data management
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
A) Focus primarily on the contractor organization's concerns.
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Demonstrate expertise right away to achieve the fastest stakeholder agreement
D) Propose compromises between stakeholders that could result in collective positive outcomes.
2. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?
A) Create a multi-site quote, add members to the quote, and add products for each site
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D) Create quotes for each individual site and add products, then run multi-site batch jobs.
3. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?
A) Energy and Utilities Cloud - Contract Lifecycle Management
B) Energy and Utilities Cloud - Sales and Service
C) Energy and Utilities Cloud = Configure Price Quote (CPQ)
D) Energy and Utilities Cloud - Document Generation S
4. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?
A) Extend the entries of record types on inventory item object.
B) Extend the entries of record types on account object.
C) Extend the value list on the service type picklist for service points
D) Extend the value list on the status picklist for cases
E) Extend the value list on the product family picklist for product object.
5. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
A) Energy and Utilities Base for Digital Experience Partner
B) Energy and Utilities Base Service
C) Energy and Utilities Cloud for Digital Experience User
D) Energy and Utilities Base
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,C,E | Question # 5 Answer: A |

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