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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Points and Rewards Management | 20% | - Implement point expiration and adjustment rules - Manage loyalty currency (points) operations - Configure reward types and catalogs - Process point transactions (earning, redeeming, adjusting) |
| Partner Management | 10% | - Manage partner program participation - Configure loyalty partners and relationships - Set up partner earning and redemption rules |
| Member Management | 20% | - Manage member enrollment and registration - Implement member lifecycle stages - Create and manage loyalty program members - Configure member tiers and benefits |
| Loyalty Management Fundamentals | 15% | - Identify key business outcomes loyalty management drives - Describe the core concepts of loyalty management - Explain loyalty program types and structures |
| Loyalty Program Configuration | 25% | - Implement program mechanics and journey milestones - Design tier structures and qualification criteria - Set up loyalty programs, rules, and promotions - Configure earning and redemption rules |
| Analytics and Reporting | 10% | - Use Loyalty Management reporting features - Monitor loyalty metrics and KPIs - Analyze member engagement and program performance |
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
A. Embed the Member Service Manager Home Dashboard on the Contact record
B. Add the 'View Member Profile' component on the Contact record
C. Embed the 'Member Summary Embedded Dashboard on the Contact record
D. Add the 'Transaction Journals' related list to the Contact record
Question 2
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
A. Loyalty product Pricing
B. Loyalty Segments
C. Loyalty Tiers
D. Member Rewards and Benefits
Question 3
The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?
A. "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
B. "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
C. "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
D. "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
Question 4
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?
A. Add Loyalty Management for Commerce Cartridge
B. Install Loyalty Management for B2C Commerce Package
C. Configure connected app named B2C Loyalty Connector
D. Configure Loyalty Program preferences for B2C Commerce Site
E. Configure connected app named B2C Commerce Loyalty Connector
Question 5
Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?
A. Batch Limit in Bulk Api
B. Apex Governor Limits
C. Data Pipeline Limits
D. Record Storage Limits
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C,D | Question 3 Answer: A | Question 4 Answer: A,C,D | Question 5 Answer: C,D |
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