UPDATED [2025] Pass Huawei H21-287_V1.0 Exam in First Attempt Guaranteed
Pass H21-287_V1.0 Exam Latest Practice Questions
NEW QUESTION # 54
When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?
- A. ACK
- B. BYE
- C. 200 OK
- D. INVITE
Answer: D
NEW QUESTION # 55
The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.
- A. True
- B. False
Answer: B
NEW QUESTION # 56
In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?
- A. Rolling back the software to a previous version.
- B. Installing all components at once.
- C. Training agents after the system is live.
- D. Deploying the solution to groups of users or sites incrementally to mitigate risk.
Answer: D
NEW QUESTION # 57
Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?
- A. Named User License (per agent).
- B. Concurrent Session License (floating).
- C. Subscription-based (SaaS) pricing.
- D. Perpetual License with annual maintenance.
Answer: C
NEW QUESTION # 58
What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?
- A. To load the software onto agent computers.
- B. To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
- C. To balance the audio levels of calls.
- D. To manage the workload of individual agents.
Answer: B
NEW QUESTION # 59
When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?
- A. Record the entire call including DTMF tones and encrypt the recording at rest.
- B. Use a pause-and-resume recording method to momentarily stop recording during payment entry.
- C. Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
- D. Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
Answer: C
NEW QUESTION # 60
When designing an AICC solution for a business with highly seasonal peaks (e.g., holiday sales), which deployment model offers the greatest elasticity?
- A. Cloud-based (SaaS) deployment that can scale up and down on demand.
- B. Hybrid deployment with a fixed on-premises core.
- C. On-premises deployment with fixed capacity.
- D. A dedicated appliance.
Answer: A
NEW QUESTION # 61
When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
- A. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
- B. It is always less expensive than using the public internet.
- C. It automatically provides a backup connection.
- D. It removes the need for any firewall security policies.
Answer: A
NEW QUESTION # 62
What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?
- A. To meet different data retention laws in each region.
- B. To protect against a complete site failure, such as a natural disaster or power outage.
- C. To reduce bandwidth costs by load-balancing traffic.
- D. To improve voice quality by reducing latency for agents in different regions.
Answer: B
NEW QUESTION # 63
In the context of AICC high availability, what is the difference between "N+1" and "1+1" redundancy models?
- A. N+1 provides one spare component for N active components, while 1+1 is an active-standby pair.
- B. N+1 is for software, 1+1 is for hardware.
- C. They are identical and can be used interchangeably.
- D. 1+1 provides better performance, while N+1 is more cost-effective.
Answer: A
NEW QUESTION # 64
Which component in the AICC architecture is most directly responsible for translating a customer's web chat text into a structured intent that can be used for automated responses or routing?
- A. ICD Router
- B. Natural Language Processing (NLP) Engine
- C. Media Server
- D. CTI Server
Answer: B
NEW QUESTION # 65
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
- A. Media Server
- B. IVR System
- C. CTI Server
- D. UAP Client
Answer: C
NEW QUESTION # 66
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
- A. The color scheme of the agent desktop.
- B. The support for a specific language.
- C. The ability to make outbound calls.
- D. The integration with a multitude of existing backend systems (CRM, ERP, etc.).
Answer: D
NEW QUESTION # 67
The "Average Handle Time (AHT)" metric is composed of which three elements?
- A. Queue Time + Talk Time + Wrap-up Time
- B. Talk Time + Hold Time + After-Call Work Time
- C. Answer Time + Consultation Time + Disposition Time
- D. Ring Time + Talk Time + Transfer Time
Answer: B
NEW QUESTION # 68
Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
- A. ICD Router
- B. Media Server
- C. Text-to-Speech (TTS) engine
- D. Automatic Speech Recognition (ASR) engine
Answer: C
NEW QUESTION # 69
In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?
- A. Synchronous mirroring
- B. Snapshot replication
- C. Asynchronous log shipping
- D. Scheduled backup restoration
Answer: A
NEW QUESTION # 70
Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?
- A. The IVR application logic itself, using a counter variable.
- B. The CMS reporting system.
- C. The agent supervisor through the UAP.
- D. The network firewall.
Answer: A
NEW QUESTION # 71
What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?
- A. It does not require an internet connection.
- B. It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
- C. It is the simplest to manage.
- D. It is always the cheapest option.
Answer: B
NEW QUESTION # 72
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
- A. The average speed of answer will be 20 seconds.
- B. The average call duration is 1 minute.
- C. You need 20 agents to handle the load.
- D. You need a number of trunks such that only 1% of calls will be blocked.
Answer: D
NEW QUESTION # 73
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