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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
B) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
C) CTI applications should be load-balanced across all CTI Managers in a cluster.
D) CTI Manager should only be enabled on call-processing subscribers.


2. Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
C) to size the private network that is required between the Peripheral Gateway Side A and B
D) to size the visible network that is required between the Peripheral Gateway and the call router


3. As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

A) on a dedicated appliance server running Microsoft Windows 2003 Server
B) on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
C) on a dedicated appliance server running the Cisco Voice Operating System
D) co-loaded on an administrative server just like WebView was in prior versions


4. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) Cisco Domain Manager tool
B) Microsoft native domain tools can be used directly for creating these organizational units
C) ConfigManager tool
D) Cisco Unified ICM Setup tool


5. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
B) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.
C) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
D) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: D

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