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Cisco 646-096 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Deployment and Use Cases | - Typical CRM Express deployment scenarios - Account manager use scenarios |
| Topic 2: Cisco CallManager Express (CME) Fundamentals | - Integration with enterprise communication systems - Basic CME concepts
|
| Topic 3: Cisco CRM Express Solution Overview | - Cisco CRM Communications Connector
|
| Topic 4: Microsoft CRM Fundamentals | - CRM data model and customer management concepts - CRM workflow and account management usage |
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