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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling Strategies & Positioning | 25% | - Communicate total cost of ownership - Position HP supplies against competitors - Effective sales techniques for supplies |
| Competitive Landscape & Business Impact | 20% | - Impact of genuine supplies on device performance - HP tools and resources for sales support - Understand market competition |
| Customer Needs Identification & Solution Matching | 25% | - Recommend appropriate HP supplies solutions - Address customer concerns and objections - Assess customer printing and usage requirements |
| HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Overview of HP supplies categories - Genuine vs. non-genuine supplies comparison |
HP Selling HP Supplies 2019 Sample Questions:
Question 1
Which statement describes the warranty on HP laser supplies?
A. No warranty is applicable to HP laser supplies.
B. HP LaserJet cartridges follow the warranty as per the label on the pack.
C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D. There is no end of warranty date on HP LaserJet cartridges.
Question 2
What is a characteristic of Grace, a "lost customer"?
A. is likely to shop around for the lowest prices
B. tends to be more loyal to one reseller
C. sees value in HP products that reflect her needs
D. considers price as the decision criteria
Question 3
What are compelling business opportunities for selling original HP and genuine Samsung supplies? (Select three.)
A. a high financial kickback when cartridges are returned through the Planet Partner program
B. more satisfied and loyal customers
C. great profit from original HP and genuine Samsung supplies
D. consistent product performance in quality and reliability
E. lowest pricing when compared to non-HP/Samsung supplies
F. effective distribution due to HP's small portfolio
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A,C,F |
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