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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
| Topic 2: Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Topic 3: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 4: SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys |
| Topic 5: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
- A. Automation Center
- B. Channel Updates
- C. Interactions
- D. Contact
- E. Tactics
Correct Answer: A,C,E 🗳️
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
- A. Assign employees to project tasks
- B. Measure onboardings
- C. Reimburse expenses
- D. Rank and select candidates
- E. Process work and life events of employees
Correct Answer: B,D,E 🗳️
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using workflow rule management
- B. Using installed base management
- C. Using knowledge base management
- D. Using work ticket management
Correct Answer: B 🗳️
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is a coupled platform.
- B. It is only for SAP solutions.
- C. It delivers predefined integrations.
- D. It is delivered separately.
- E. It is delivered as an SAP BTP service.
Correct Answer: C,D,E 🗳️
Which of the following is a feature offered by the SAP Integration Solution Advisory Methodology?
- A. Providing a technology-agnostic framework to define and execute an enterprise integration strategy
- B. Limiting integration use cases and technologies to the defined standards
- C. Providing a guided workflow to integrate SAP cloud solutions to on premise systems
- D. Developing ad hoc solution integration patterns
Correct Answer: A 🗳️

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